At Chantek, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect the information you provide when using our website or placing an order with us.

Information We Collect

We may collect the following information when you place an order, create an account, contact us, or subscribe to our updates:

Name
Contact number
Email address
Shipping and billing address
Order details
Payment confirmation details
Customer enquiry details

How We Use Your Information

Your personal information may be used for the following purposes:

To process and fulfil your order
To arrange delivery and provide tracking updates
To contact you regarding your order or enquiry
To provide customer support
To improve our products, services, and website experience
To send updates or promotions, only when applicable

Payment Information

Payment transactions are processed through secure third-party payment providers.

Chantek does not store your full credit card or banking information on our website.

Sharing of Information

We may share necessary information with trusted third parties only when required to complete your order or provide our services, such as:

Courier companies
Payment gateway providers
Website or system service providers

We do not sell your personal information to third parties.

Data Protection

We take reasonable steps to protect your personal information from unauthorised access, misuse, or disclosure.

However, please understand that no online system can be guaranteed to be completely secure.

Marketing Communication

If you subscribe to our updates, we may send you news about new arrivals, promotions, or brand updates.

You may unsubscribe or request to stop receiving marketing messages at any time.

Access or Correction

If you would like to update, correct, or request removal of your personal information, you may contact our team.

Changes to This Policy

Chantek may update this Privacy Policy from time to time. Any changes will be reflected on this page.

Contact Us

For privacy-related enquiries, please contact us:

WhatsApp: https://wa.me/60129350633
Email: Chantekbatikwebsite@gmail.com