RETURN, EXCHANGE & REFUND POLICY

At Chantek Batik, we take pride in the quality and uniqueness of our handmade products. Every piece is carefully described and photographed as accurately as possible. However, due to the handcrafted nature of our garments, slight variations in size, color, or design may occur.

If you are not fully satisfied with your purchase, please contact us via WhatsApp at +60 12-935 0633 within 14 days of receiving your item(s).

📌 Example:
 If you received your item on 1st May, the returned parcel must arrive at our studio by 14th May.

 

 

📲 Contacting Us for Returns or Exchanges

When contacting us, please provide the following information:

• Your name
 • Order number / receipt number
 • Reason for return or exchange
 • A clear photo of the product

Our team will review your request and respond as soon as possible.

 

 

📄 Return Conditions

To be eligible for return or exchange:

• Items must be returned in new and unused condition
 • Original packaging and clothing labels must remain attached
 • Items must not be washed, worn, altered, or damaged
 • The return parcel must arrive within 14 days of receiving the order

Chantek Batik reserves the right to decline any return or exchange that does not meet the conditions stated above.

 

 

✅ When Replacement or Refund Is Provided

If the return is due to our error (for example: wrong item or defective product):

• A replacement will be provided if stock is available
 • If the item is out of stock, we will offer:

  • A similar item of equal value, or
  • A full refund
     • Chantek Batik will cover the shipping cost for sending the replacement

 

 

🔁 Returns for Other Reasons

For returns that are not due to our error (for example: wrong size, change of mind, or gift returns):

• Customers are responsible for all shipping and handling costs
 • This includes return postage and exchange shipping
 • Postage fees are non-refundable
 • Please use a reliable courier service with tracking, as customers are responsible for ensuring the parcel arrives safely

 

 

🧾 Store Credit Policy

If you choose a refund for a return that is not due to our error, the refund will be issued as store credit.

• Store credit will equal the purchase price minus exchange shipping cost
 • Exchange shipping cost:

  • RM8 (West Malaysia), RM15 (East Malaysia)

     • The shipping fee will be deducted from the store credit amount
     • Store credit orders are entitled to one-time free shipping on the next purchase

If your next order does not meet the free shipping minimum, please contact us and we will assist manually.

⚠️ Important:

• There are strictly NO CASH REFUNDS for returns due to reasons such as wrong size, change of mind, or gift returns
 • Only one return per order is allowed
 • Purchases made using store credit are not eligible for return or exchange, even if additional payment is made

 

 

🚫 Items / Situations Not Considered Defects

The following are not considered manufacturing defects and are not eligible for return or exchange:

• Damage caused by mishandling (e.g., cuts from scissors or sharp objects)
 • Damage caused by improper washing methods
 • Color bleeding caused by mixing dark and light garments during washing
 • Soaking garments for long periods
 • Fading after 14 days due to washing or exposure to sunlight
 • Uneven dye distribution or shading typical of handmade batik
 • Minor misalignment or print irregularities from hand-blocked or hand-drawn techniques

 

 

🧵 Handcrafted Batik Variation

Each Chantek Batik piece is handcrafted using traditional batik techniques, making every garment unique.

Due to the handmade process, slight variations in color, motif placement, pattern details, dye distribution, or texture may occur compared to the product photos displayed on our website.

These variations reflect the authenticity and artistry of handcrafted batik and are considered part of the product’s natural characteristics. Therefore, they are not considered defects and are not eligible for return, exchange, or refund.

By placing an order, customers acknowledge and accept these natural variations.

 

 

💳 Duplicate Orders Due to Payment Issues

In the event that multiple orders are placed due to payment issues, internet connection disruptions or accidental repeated checkout, cash refunds will not be provided.

Chantek Batik reserves the right to resolve such cases by issuing store credit or adjusting the order value, which may be used for future purchases or applied to another order.

By completing a purchase on our website, customers acknowledge and agree to this policy.

 

 

📦 Return Address

Chantek Batik
 No. S-G-9 (Ground Floor)
 Gaya Home Resort Homes
 Persiaran Kemuning Damai, Seksyen 32
 40460 Shah Alam, Selangor

📱 Contact: +60 12-935 0633

 

 

📑 What to Include in Your Return Parcel

To help us process your return or exchange efficiently, please include:

• Order number / receipt number
 • Your name
 • Contact number